Customer care
How can we help?
Delivery, returns, fit and care. If you can’t find an answer here, write to us.
- ShippingWe deliver across Lebanon and the GCC. Most orders arrive in 2–5 business days.
- ReturnsChanged your mind? Send unworn frames back within 14 days of delivery.
- Eyewear careHow to clean, store and look after your frames.
- ContactWe answer every message within two business days.
Frequently asked questions
Each frame lists a fit (narrow, medium or wide) and its measurements: lens width, bridge and temple length in millimetres. If you own a pair that fits well, compare the numbers printed inside its temple.
Shop sunglassesWe deliver across Lebanon and the GCC in 2–5 business days. Delivery is free on orders over $150.
ShippingChoose cash on delivery at checkout and pay the courier when your order arrives.
Yes. Unworn frames in their original packaging can be returned or exchanged within 14 days of delivery.
ReturnsEvery frame comes with a hard case and a microfibre cleaning cloth.
Clean with the cloth provided, keep them in the case, and don’t leave them on a hot dashboard.
Care guideEmail hello@shamso.co as soon as possible. If the order has not been dispatched yet, we can change or cancel it.
Contact us